When you interact with AiFloq — whether through our website, contact form, email, or WhatsApp — we may collect the following categories of information:

• Personal Identifiers: Your name, email address, phone number, and WhatsApp number when you fill out our contact form or reach out directly.
• Project Information: Details about your business, the services you're interested in, your budget range, and your timeline — provided voluntarily during our discovery process.
• Communication Data: Messages, emails, and chat transcripts exchanged between you and AiFloq for the purpose of delivering our services.
• Technical Data: Browser type, IP address, pages visited, and time spent on our website — collected automatically through standard web analytics tools.
• Payment Information: We do not store payment details directly. All payments are processed through secure third-party platforms (e.g. PayPal, Wise, or bank transfer).

We use the information we collect solely for legitimate business purposes, including:

• Responding to your enquiries and providing the services you've requested
• Sending project updates, invoices, and service-related communications
• Improving our website, services, and client experience based on usage patterns
• Complying with legal obligations when required
• Sending occasional service updates or offers — only if you have opted in

We will never use your information for purposes beyond what is reasonably necessary to deliver our services and communicate with you about them.

AiFloq does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Delivery: With trusted tools and platforms used to deliver your project (e.g. n8n, Google Workspace, project management tools) — only to the extent necessary.
• Legal Requirements: If required by law, court order, or government authority, we may disclose information to comply with legal obligations.
• Business Transfers: In the unlikely event of a business merger or acquisition, your data may be transferred as part of that process, with prior notice provided.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

• Client project data is retained for up to 2 years after project completion for reference and support purposes.
• Contact form enquiries that did not proceed to a project are deleted within 12 months.
• Communication records (emails, WhatsApp) are retained for up to 1 year after last contact.

You may request deletion of your data at any time by contacting us at aifloqofficial@gmail.com.

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These include:

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand visitor behaviour (e.g. pages viewed, time on site). No personally identifiable information is stored.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request that we delete your personal data ("right to be forgotten").
• Right to Object: Object to certain uses of your data, such as marketing communications.
• Right to Portability: Request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Withdraw any consent you previously gave at any time.

To exercise any of these rights, please contact us at aifloqofficial@gmail.com. We will respond within 30 days.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption on all web communications
• Secure, password-protected access to all client data and communication tools
• Limiting access to personal data to only those who need it to perform their role
• Regular review of our data handling practices

While we implement strong security practices, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach.

Our website may contain links to third-party websites, tools, or platforms (such as LinkedIn, WhatsApp, or Calendly). This Privacy Policy applies only to AiFloq's own website and services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our website.

AiFloq's services are intended for business owners, professionals, and organisations. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete that information. If you believe a minor has provided us with their data, please contact us at aifloqofficial@gmail.com.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us. We take all privacy matters seriously and will respond promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date at the top of this page.